آخر تحديث: ١٣ سبتمبر ٢٠٢٦ / Last updated: 13 September 2026
shoghlak خدمة بتساعد العيادات النفسية والمعالجين على إدارة الحجز والتواصل مع العملاء عبر واتساب. الخدمة بتشتغل بمساعد آلي اسمه «سند».
المشغّل: أنظمة الأتمتة الذكية — AI Automation Systems، منشأة فردية مسجّلة في مصر.
التواصل: info@shoghlak.com
shoghlak helps mental-health clinics and independent practitioners manage bookings and client communication over WhatsApp, using an automated assistant called Sanad.
Operator: AI Automation Systems, a sole proprietorship registered in Egypt.
Contact: info@shoghlak.com
We collect: client name and mobile number; appointment, reschedule and cancellation records; the text of WhatsApp messages between the client and the clinic, in both directions, including messages from the automated assistant; free-text notes written by the practitioner about the client; system-generated alerts, including urgent-case alerts, which contain the text of the client's message; practitioner login data and technical request logs.
We use it to: process bookings, reschedules and cancellations and send confirmations and reminders; run the Sanad assistant so it can reply to the client and complete a booking; notify the practitioner of bookings, changes and urgent cases; create online-meeting links when the practitioner chooses that; operate, debug and improve the service.
البيانات بتوصل الأطراف دي، وكل واحد بغرض محدد:
| الطرف | إيه اللي بيوصله | الغرض |
|---|---|---|
| Meta (WhatsApp) | الرسايل والرقم | إرسال واستقبال رسايل واتساب |
| مزوّد نموذج ذكاء اصطناعي | نص الرسالة، وجزء من تاريخ المحادثة، واسم العميل وملاحظته | توليد رد المساعد الآلي |
| Google Calendar | المواعيد | مزامنة تقويم المعالج، لو ربطه |
| Zoom | المواعيد | إنشاء اجتماع أونلاين، لو المعالج ربطه |
| مزوّدو استضافة وقواعد بيانات وبريد | البيانات المخزّنة والبريد | تشغيل الخدمة |
🔴 مهم: نص رسايل العميل بيتبعت لمزوّد نموذج ذكاء اصطناعي عشان المساعد الآلي يقدر يرد، والمزوّد ممكن يحتفظ بالنص عنده حسب شروطه.
Data reaches the following processors, each for a stated purpose: Meta (WhatsApp) for sending and receiving messages; an AI model provider for generating the assistant's replies; Google Calendar and Zoom, where the practitioner has connected them; and hosting, database and email providers to operate the service.
🔴 Important: the text of client messages is sent to an AI model provider so the assistant can reply, and that provider may retain the text under its own terms.
البيانات متخزّنة على خدمات سحابية برّه مصر، بتشتغل بيها الخدمة. وفيه سجلات تقنية على سيرفر بنستأجره، وبتشيل بيانات الطلبات ومنها نص الرسايل.
Data is stored on cloud services outside Egypt. Technical logs on a server we rent also contain request data, including message text.
Conversations remain available to the clinic for 90 days, after which they move to an archive. The archive is not deleted — retention is indefinite. Appointment records are kept permanently as a service record.
The clinic's entire team — owner, practitioners and reception staff — can view conversations, client records and alerts, including urgent-case alerts. Access is not restricted to a practitioner's own clients. The service operator can access data for operation, support and debugging. We do not sell, rent or share data for marketing purposes.
لو رسالة العميل فيها كلمات بتشير لخطر على نفسه أو على غيره، النظام:
If a client's message contains wording suggesting risk to themselves or others, the system sends a fixed reply stating a human is needed, logs the event and notifies the practitioner. 🟡 Detection is keyword-based, therefore incomplete. The service is not a substitute for emergency services or clinical care.
info@shoghlak.com، وإحنا بنرد على الطلب.Deleting a client's record removes the associated alerts and retains the conversation messages in the service record. A client wanting access to or deletion of their data can contact the clinic or us at info@shoghlak.com. We may retain data where there is a legal basis or a dispute.
All traffic is encrypted in transit (TLS). Google Calendar and Zoom connection tokens are encrypted with a dedicated key. App sign-in uses an emailed one-time code; we store no passwords. We review access and incidents on an ongoing basis.
لو السياسة اتغيّرت، بنحدّث التاريخ فوق. لأي سؤال: info@shoghlak.com
If this policy changes we update the date above. Questions: info@shoghlak.com