Terms of Use

1. Subscription

The app subscription is monthly, and renewal is manual: you contact support before the subscription ends, and the number of days left is shown on the subscription screen. The price depends on the plan (therapist or clinic) and is shown on the sign-up page before you register.

Cancelling your subscription: if you want to stop your subscription, contact support from the Help page in the app.

2. Payment

Payment is by manual transfer (InstaPay or Vodafone Cash), outside the app. For transfer and renewal details, or any payment problem, contact support.

3. Your data

The data you leave in the app (name, email, appointments, messages):

• Clinic data: the account owner controls who can see it (roles and permissions). The app currently has no data export or deletion
• The number and account you signed up with: they are registered in the clinic's name, not yours. So if your relationship with the clinic ends, the number and account stay with the clinic
• No advanced records: this app does not store advanced medical files or session notes. It stores the booking and its status, the text of chat messages, the therapist's notes, and the alerts the system generates. The note field on a client is for administrative notes only — do not write session notes in it. Details are in the Privacy Policy

4. No diagnoses

This app is only a booking and messaging tool. It gives no diagnosis and no medical advice. Any diagnosis or treatment comes from the therapist in the actual session, not from the app.

5. Messages and privacy

The messages you exchange with the clinic in the app:

• The therapist and the clinic can see them: Sanad reads the messages so it can reply and complete the booking, and the conversation text is stored and stays available to the clinic with no set time limit. Details are in the Privacy Policy
• Privacy: shoghlak keeps the messages in the system. The app currently has no data export or backup that the clinic controls; for any request about your data, write to us at info@shoghlak.com

6. Online sessions

If you choose an online session (Zoom or Google Meet):

• The therapist chooses the provider: the therapist decides whether to use Zoom or Google Meet
• Your data goes to Zoom or Google: when you join the session, Zoom or Google receives your name and your connection details. Zoom's and Google's terms govern that data, not the terms of this app

7. Liability

shoghlak provides a technical service only (a booking system). The medical service comes from the therapist and the clinic, not from the app. The app is provided without any express or implied warranty.

If there is a problem with the app itself (slowness, an outage, a technical error), contact support from the Help page in the app.

8. Changes to the terms

shoghlak may change these terms at any time. If there is a significant change, we will let you know before it takes effect.

9. Contact and problems

If you have a problem with the app or a question about the terms:

• Contact support from the Help page in the app
• Or write to us at info@shoghlak.com

10. Acceptance

By signing up for the app, you agree to these terms. If you do not agree, do not use the app.

11. The operator

AI Automation Systems, a sole proprietorship registered in Egypt.
Contact: info@shoghlak.com